KEV Software Inc. Support

Ask ANY of our Customers...Our Support is simply Outstanding!

• We offer unlimited telephone support via a toll free 1-800 number.
• We have online internet and email access and a Frequently Asked Questions area.
• Former school staff answer our phones, resulting in great peer-to-peer communications.
• We provide friendly, caring and knowledgeable service.
• We have a unique telephone system that routes incoming calls to all extensions.
• If our trainers are ALL on the phones, the caller can choose to wait OR   leave a message.
• Once a message has been left on the help line, all desk phones flash until the call is returned.
• Product upgrades and enhancements are tracked and driven by customer requests.
• Upgrades and Updates are released quarterly at no charge.

We suggest visiting our SchoolCash.NET Overview Video Clips

Government Reporting Challenges.
Let our accumulated knowledge of assisting Schools and Districts Help you!

Each School Year we begin by training hundreds of schools on our automated Year End Rollover procedure. We have worked with numerous district officials to solve various technical support calls around Year End. We want to play a leadership role in providing valuable troubleshooting information and saving district officials time. Here are some answers to Frequently Asked Questions regarding Government Reporting and OUR Automated Year End Rollover Utility

Note: many of the items/issues are either Data Related or in direct conflict with the Logic/Design of the program.

Frequently Asked Questions:

Q: Does there have to be a Year End Outstanding Category Name and Number?

A: This is a mandatory data field that must be completed or the automated Year End rollover system will shut down the process of the rollover. From the demographic screen ensure a Year End Outstanding category exists and has been assigned a number. This number must be unique and not in a currently existing number series. The number can be entered by choosing Program Maintenance -> 5-Step Setup Process -> #5 Update School Demographic Information.


Q: What is the purpose of the Year End Outstanding Category?

A: The "Year End Outstanding" category contains a sub-total of the outstanding transactions from the previous School Year (2004-2005) and should only be used for this purpose during the start-up process with the system. Why? The system was built to exclude transactions that were reported in the previous school year (prior to starting on the system). Assuming that all those "previous year checks " clear - the final balance for Year End Outstanding should be zero.


Q: How should we record investment categories?

A: Investments must be tracked using an "Investment" umbrella. Why? Investments are recorded separately on your "Statement of Financial Position" for the Ministry reporting. Please ensure schools with investments are following the instructions and logic detailed in section 3.2.7 of the School Banking User Guide. All interest earned on investments should be recorded under a separate category via a different umbrella (usually Admin General) in order for this revenue to be calculated properly on the year end reports.


Q: Will any Petty Cash GL expense transactions be reported on the "Statement of Financial Position" Government Report?

A: No! Petty Cash transactions will NOT be included in year end financial reporting, provided you have created Petty Cash Categories with an Umbrella of Petty Cash and assigned all these types of transactions to this umbrella category.


Q: Does SchoolCash.NET support the new CPA specification for business checks?

A: Yes! Effective January 1, 2007 your financial institution will expect your business checks to comply with the CPA business check specification. For more details visit our CPA Business Specification page.

KEV Software Inc.             Tel: (800) 362-1756           info@kevsoftware.com